FAQ - You got questions we got answers!

How does Web Hosting work?

Web hosting provides you a space allocated on the Internet to store and publish your content.  Hosting is a essential part of publishing and making your website visible on the Internet.

What software can I use to build my website?

There are many web publishing tools that are available and can be purchased online such as Dreamweaver.  There are a few really good free ones too such as notepad++  Also we recommend using WordPress Content management system. This software is an online based software that makes web design and publishing much easier as it does not require coding.

What kind of web hosting plan do I need?

We recommend our Ridge shared hosting plan for starters.  It is feature packed and has tons of resources to get you going.  This plan is perfect for most web sites, e-commerce sites.

Purchased a hosting plan, now what do I do?

The first thing you will need to do is check your email and have the welcome letter we sent you ready, it will contain all the details for the new services you purchased from us.  You will want to access cPanel and setup basics such as email addresses, FTP access and other items.

How do I obtain tech support?

Tech support is available via our online client center.  You can easily create a support ticket and one of our support agents will be able to assist you. If needed a support agent can reach out to you once you have your ticket created.  You can also chat with us, and call us during normal business hours.

How fast is my service activated?

Most services are activated within minutes of successful payment.  You will receive a welcome letter with setup instructions with detailed information to access your new account.

How do I transfer my Web pages to your server?

We offer free FTP access that you can use to transfer your files to our servers.  You will need a FTP client program.  There are many free ones available.  You can see our downloads section on the client center to get one.  Also detailed instructions are provided there. Alternatively you also can upload them via cPanel file manager.  We also provide free assistance for new hosting accounts when you order make sure you select the option for us to assist moving your files.

Can I host multiple domain names with my hosting account?

All of our plans except “Base” can host more than one domain name or website.  Please see plan details for more information.   Our “Summit” plan can host unlimited domains or websites.

Do you offer a money-back guarantee?

Customers that cancel their service within the first thirty days of signing up are entitled to a refund for the unused portion of service that was purchased. The days that were used previous to the cancellation date will not be refunded. Also setup fees if any are non-refundable. Web Development and or any other services that are for custom work or development are non-refundable. Domain names are non-refundable once purchased, SSL Certificates are nonrefundable. You are entitled to claim our 30 day-money back guarantee providing you meet the following requirements.

– You must request the claim during the first 30 days of using our services
– Your account has not violated our terms of service and acceptable usage policy

Some of our special promotions are excluded from our 30-day money back guarantee. Please see the promotion before requesting the claim. If a domain name was included as part of the plan the value of this domain name will not
be refundable. You will however be compensated for the rest of the cost.